viaPeople Product and Customer News

Karen Caruso, Ph.D.

Recent Posts

viaPeople Talent Management SuiteApp Achieves 'Built For NetSuite' Verification

Posted by Karen Caruso, Ph.D. on Mon, Oct 07, 2013 @ 03:11 PM

New SuiteApp meets the NetSuite SuiteCloud platform's development standards and documented best practices.

viaPeople, Inc., a leading provider of performance and talent management software, today announced that its viaPeople Talent Management SuiteApp has achieved 'Built for NetSuite' verification. This new SuiteApp provides NetSuite customers with a talent management system with international capabilities, including local language translation. viaPeople's Talent Management SuiteApp offers NetSuite customers a flexible suite of best-of-breed HR software modules that can be quickly and efficiently implemented, including features such as core Human Resources, performance management, 360-degree feedback, succession planning and organizational charting.

Built for NetSuite is a new program for NetSuite SuiteCloud Developer Network (SDN) partners that provides them with information, resources and a method to verify that their applications and integrations, built using the NetSuite SuiteCloud Computing Platform, meet new NetSuite standards and best practices. The Built for NetSuite program is designed to give NetSuite customers additional confidence that SuiteApps have been built to meet these standards.
The viaPeople Talent Management SuiteApp integrates ERP and HR data, to ensure data integrity and align people performance with business performance.

"The viaPeople Talent Management SuiteApp was specifically designed to offer NetSuite customers the ability to easily implement talent management their way, with unique features, flexibility, and powerful reporting," said Jim Perry, President and CEO of viaPeople, Inc. "We're happy viaPeople's Talent Management SuiteApp has achieved Built for NetSuite verification, giving our customers additional confidence in this extension to NetSuite's Human Capital Management (HCM) offering," said Guido Haarmans, Vice President of Business Development Technology Partners at NetSuite. "Our expanding global customer base requires the flexible language and international capabilities that viaPeople's SuiteApp offers."

"NetSuite customers can now manage their business performance and talent across the enterprise - all in one place," added Mr. Perry.

Key Features: 

  •     Core HR/Employee Talent Profiles
  •     Performance Appraisal
  •     Goal Management
  •     360-Degree Feedback
  •     Succession Planning
  •     Organization Charts
  •     Powerful Reporting and Analytics

For information about Built for NetSuite SuiteApps, please visit

Topics: News Releases, Partner News, NetSuite, HR Software

viaPeople, Inc. Announces the Release of Succession Planning Express

Posted by Karen Caruso, Ph.D. on Tue, Jun 12, 2012 @ 10:24 AM

A New Software Solution that Significantly Reduces Time of Implementation

Plainsboro, NJ – June 19, 2012 – viaPeople, Inc., the leading provider of performance and talent management software, has released a new and easy-to-use Succession Planning software tool that is specifically targeted at streamlining the implementation of Succession Planning.  

Succession Planning Express uses viaPeople’s world class succession planning software and a configurable talent assessment tool to capture critically important background and performance data that is sometimes missing from internal systems. Information such as leadership potential, succession readiness, retention risk, and willingness to relocate, helps facilitate executive decision making on the future of their talent. Once the talent assessment is complete the succession planning software is ready to go.

Building talent within the enterprise has become a critical requirement for corporations as the demand for engaged high potential professionals and leaders increases. “Succession Planning solutions have never been more necessary or in demand as they are today,” said Leah Groehler, Ph.D., Vice President of Consulting Services.  “As a result, viaPeople is directly responding to the market’s need with tools that transform this often complicated process into one that quickly produces results” says Groehler.

Succession Planning Express includes a practical and proven methodology and easy-to-implement software, developed by viaPeople’s industrial organizational psychologists. “The introduction of SP Express makes it easy for organizations to have a Succession Planning software solution, up and running within weeks versus months,” adds Groehler.

“viaPeople is a top-notch partner.  Their Succession Planning solution allowed us to get our succession planning process up and running very quickly, and they provided superior consulting and implementation support every step of the way.  Our executives found the tool to be easy to use. The configurable reporting allowed us to utilize the information at multiple levels in the company and make better talent decisions.  The software has transformed the succession planning process at Illumina.” Said Frank Lynch, Senior Manager, Talent Management at Illumina.

Click below to download a free guide on implementing succession planning in four easy steps!

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Topics: News Releases, Succession Planning

Starwood Hotels Chooses viaPeople to Implement their Global Win with Talent 360 Feedback Initiative

Posted by Karen Caruso, Ph.D. on Mon, Sep 12, 2011 @ 11:11 AM

Plainsboro, NJ – September 12, 2011 – viaPeople, Inc., a leading provider of performance and talent management software, has announced today the successful implementation of the Starwood 360 feedback process for more than 2,600 leaders across the globe.

Starwood Hotels & Resorts Worldwide, Inc., one of the world's largest and most well- respected hotel companies in the industry, selected viaPeople based on the innovative features of their customizable 360 degree feedback solution along with the depth and expertise of their team of Industrial Organizational psychologists. “viaPeople has created a flexible solution that provides a user-friendly experience”, says Christine Fernandez, Ph.D., Associate Director of Talent Development at Starwood. “Our main objectives for this initiative was to implement a global 360 degree feedback program that facilitated development based on our new leadership competency model”, adds Fernandez.

The industrial organizational psychologists at viaPeople worked closely with the Starwood HR leaders to refine the survey content and also ensure the 360 feedback system features were configured to best meet the needs of the leaders participating in the process. “A 360 feedback process is going to be most effective when the system closely matches how organizations operate today”, says Jackie Caruso, Consultant at viaPeople. “This means we need to recognize issues such as changing span of control in leadership groups and offer features like Rating Decline so that a rater can ‘opt out’ of a 360 rating process if he or she does not have frequent contact with the person being assessed”, adds Caruso.

Given the high level of flexibility in the viaPeople product, the process was also allowed to be more “fluid” than a typical 360 degree feedback cycle. Raters could join in the process at any point in time, managers and client administrators had approval and submission access rights which allowed for process responsibilities to be shared across the global organization. Customized real-time reports were also available to show the status of each stage in the process. This empowered local administrators and allowed them to reserve their time for follow up with only certain individuals (such as those select participants who needed more time to complete the process, etc).

The survey itself along with the software solution was translated into 10 languages to meet the needs of Starwood’s global population, using the viaPeople Translation Manager feature. “We feel it’s important to provide our clients with the version of Spanish that is used locally (e.g., in cities like Barcelona) versus our version of Spanish,” says Lisa Frischer, Project Manager at viaPeople. “We therefore have a Translation Manager tool that we offer to our client administrators or their local translation vendors, to ensure this is handled efficiently, cost-effectively and in real-time”, adds Frischer.

The 360 degree feedback system then allowed each participant to select his/her preferred language thereby ensuring a high participation rate throughout the process, making the system very easy-to-use. “We try to create an experience that will allow each rater to feel comfortable providing feedback in our assessment systems and customizing things like language preferences goes a long way in helping participants understand that they are an integral part of the process”, says Caruso.

With such a large volume of leaders participating in the process, the feedback and coaching component was a challenge. To assist in the interpretation of the feedback reports, viaPeople worked with Starwood to customize the reports to include questions that would guide the leader in interpreting the data and developing an action plan based on the  results. In addition, aggregated reports were produced which compiled competency/skill averages across organizational level as well as division. “By providing leaders with performance data that is timely and easy to understand, they now have the information they need to leverage their team’s strengths and obtain resources needed to close talent gaps” said Jackie Caruso, M.A., Consultant at viaPeople.

“We received many unsolicited positive comments from our leadership team regarding the success of the 360 degree feedback process”, says Christine Fernandez, Ph.D., Associate Director of Talent Development at Starwood. “Many commented about the ease of viaPeople’s system and that the program helped leaders to focus on critical development areas”, adds Fernandez.

Read the entire case study: Starwood Hotels Takes 360 Degree Feedback to New Level.

About viaPeople, Inc.:

viaPeople, Inc. is a performance and talent management software and consulting services company. By combining the science of Industrial Organizational Psychology and an advanced, fully integrated technology platform, viaPeople, Inc. offers the time savings and cost efficiency of online implementation, the flexibility to customize to a client’s specific needs, and the domain knowledge to help clients measure and improve the return on their investment in human capital. Visit viaPeople, Inc. at

About Starwood Hotels:

Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the hotel industry. With over 1,000 properties and approximately 145,000 employees, Starwood is one of the world's largest hotel companies and one of the most well-respected in the industry.

Topics: News Releases, 360 Degree Feedback, Customer News

viaPeople, Inc. Publishes Guide for Performance-Driven Development Goal Setting

Posted by Karen Caruso, Ph.D. on Mon, Mar 28, 2011 @ 11:26 AM

Plainsboro, NJ – March 28, 2011 - viaPeople, Inc. a leading provider of Performance and Talent Management Software and Consulting Services announces the release of “Making it Happen!” A Guide to Performance-Driven Development Goal Setting.  This new leadership tool is immediately available for free download.

viaPeople has collaborated with Steve Terrell Ed.D. of Aspire Consulting to publish a guide which provides  both manager and employee with real world tools to help set and execute development goals. viaPeople, Inc. and Aspire Consulting have used their combined research and experience to develop an easy-to-use development planning framework for improving employee performance and ensuring success.

“When a manager and employee complete the performance evaluation process, it is the perfect time to look ahead to the future.” says Karen N. Caruso, Ph.D. of viaPeople.  “The process and tools contained in our guide provide clear direction on how to build upon employee strengths and improve developmental areas through development planning,” says Caruso.

The guide presents a development planning framework that outlines the roles and responsibilities for both managers and employees.  Using the step-by-step approach, managers will increase their confidence and improve their skills in:

  • Coaching employees to create and executive development goals and action plans,
  • Setting SMART performance goals and development goals, and
  • Enhancing employees' skills and competencies through targeted development activities.

The Making it Happen! guide is immediately available for free download. The download will include the manager guide, as well as a bonus employee version of guide.  Managers should share the employee version with their teams to support and facilitate productive and collaborative development planning discussions. 

Download eGuide to Performance  Driven Development Planning

Topics: News Releases, Development Planning