viaPeople Insight - Performance Management & Succession Planning Blog

Case Study: Starwood Hotels Uses Predictive Workforce Analytics to Link Leadership Behavior with Business Drivers

Posted by Karen Caruso, Ph.D. on Jul 5, 2013 10:30:00 AM

Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the hotel industry. With over 1,000 properties and approximately 145,000 associates, Starwood is one of the world's largest hotel companies and one of the most respected in the industry.

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Topics: Employee Engagement, 360 Degree Feedback, Workforce Analytics, Competency Models, Case Studies

Case Study: Starwood Hotels Takes 360 Degree Feedback to a New Level

Posted by Karen N. Caruso, Ph.D. on Aug 29, 2011 11:00:00 AM

Starwood Hotels & Resorts Worldwide, Inc. owns, manages and franchises some of the most well-known brands in the hotel industry. With over 1,000 properties and approximately 145,000 employees, Starwood is one of the world's largest hotel companies and one of the most well-respected in the industry.

BUSINESS CHALLENGE

Starwood wanted to provide a valuable developmental offering for all leaders across the global organization. The organization had considerable experience with 360 degree feedback in the past but over the years had decided to refine their approach and had developed specific criteria for this initiative:

  • Implement an easy-to-use 360 degree feedback process to gain more participation across the organization,
  • Tailor the survey questions to best address the skills most critical at various levels of the leadership team,
  • Partner with a vendor that could deliver a highly flexible solution but at a very reasonable cost, and
  • Customize the feedback reports to not only provide critical information on strengths and development areas but also to allow individuals to interpret their feedback report without the use of individual coaching.

The HR leadership team recognized that to achieve the above goals, they needed to partner with a vendor who not only had extensive experience working with large global organizations but also had a very flexible technology and consulting experts who could advise along the way (both in terms of 360 survey design, as well as system customizations). Starwood chose viaPeople for this global 360 degree feedback initiative.

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Topics: 360 Degree Feedback, Case Studies

Case Study: Building a Culture of Performance and Development through Integration of Departmental Feedback in Performance Appraisal

Posted by Karen N. Caruso, Ph.D. on Aug 17, 2011 12:04:00 PM

BUSINESS CHALLENGE

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Topics: Performance Evaluation, Case Studies

Case Study: Measuring Leadership Effectiveness and Service Excellence Using 360 Degree Feedback at Ratner Companies

Posted by Karen N. Caruso, Ph.D. on Aug 9, 2011 12:42:00 PM

The largest privately-held chain of salons in the country, Ratner Companies operates Hair Cuttery (company-owned and franchised), BUBBLES, Salon Cielo and Spa, ColorWorks, and Salon Plaza. With nearly 1,000 salons, Ratner Companies supports more than 12,000 Stylists across 19 states. Visit Ratner companies at http://www.ratnerco.com.

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Topics: 360 Degree Feedback, Case Studies

Case Study: Fast Tracking Competency Modeling in a Large, Global Retail Company

Posted by Karen N. Caruso, Ph.D. on Aug 9, 2011 12:21:00 PM

BUSINESS CHALLENGE

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Topics: Competency Models, Case Studies

Case Study: Developing a Talent Assessment Program to Groom Future Leaders in a Large Retail Organization

Posted by Karen N. Caruso, Ph.D. on Aug 8, 2011 6:28:00 PM


BUSINESS CHALLENGE

The client is a large retail organization with a strong desire to promote potential leaders in the company. The biggest challenge was to first gain a thorough understanding of the talent makeup throughout the company and determine which employees could potentially be promoted into leadership positions in the near future. Given the unique culture within this organization, a second challenge was to ensure that the employees identified as future leaders exhibited the core values
and demonstrated behaviors consistent with the company culture.

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Topics: Succession Planning, Talent Management, Case Studies

Case Study: Merging Succession Planning and Career Development to Increase Retention and Development at a Large Pharmaceutical Company

Posted by Karen N. Caruso, Ph.D. on Aug 8, 2011 6:11:00 PM

BUSINESS CHALLENGE

Rapid growth and sales force expansion in recent years had provided sales professionals at all levels with opportunities for promotion and increased responsibility. During this expansion, the organization struggled to identify internal candidates to assume management positions and had to quickly prepare newly promoted managers to move the organization forward.

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Topics: Succession Planning, Talent Management, Employee Engagement, Case Studies